Our CCTV installations include aftercare support which our customers rave about. And it’s no surprise! Most people need tech support for CCTV at some stage. This could be because you’ve updated your device, or it might be that you need to update the time and date on the camera. We also take calls from people who need to down load footage of an incident for the police.
It’s Keybury’s own engineers who provide the tech support for CCTV, rather than a call centre. Our engineers are familiar with our equipment and our customers, making them ideally placed to provide the support required. Our customers describe our team as patient, clear and helpful.
“A big thank you to James from Technical Support who spent 45 minutes helping sort out a problem ith our home CCTV. He was thoughtful, clear and patient (characteristics often absent on helplines) and solved the problem.”Keybury Customer
Our technical support puts you directly in touch with one of our own Keybury engineers. They’re knowledgeable and helpful and have a wealth of experience. This is one of the things that has always been included in Keybury maintenance cover, but many customers have found it especially useful over the past year with lockdowns, shielding and isolating.
Our tech support for CCTV can help with questions such a:
- download CCTV footage?
- update the time on my CCTV?
- transfer CCTV footage to USB?
- view my CCTV from my new phone?