Train at Keybury – Academy is on the right track

Keybury is proudly celebrating 35 years of business. Proven success that the academy is on the right track. This is down to the company ethos of providing top quality service, delivered by top quality staff. Here at Keybury we continue to grow as a company while staying on top of the competition with new technologies.

We encourage a ‘train to gain’ programme within The Keybury Training Academy. This enables our staff to further the extensive knowledge which they already hold – creating a top class team.

The introduction of the Keybury Academy has been a huge success within the company. Every discipline and level, has the possibility to be graded at Pass, Merit or Distinction. Our Engineering Director Jon Kendall has said “The investment into the training programme has proved a success, friendly competition within the Keybury Team means we have gained more experienced engineers throughout the company”.

As a company, we reward all employees for their hard work. This reflected in our annual Breakfast, having the opportunity to thank all the team at Keybury for their contributions and efforts throughout the year. In each department we award an individual who has gone that little bit further with performance, attitude and service to customers.

Currently Clare, New Business Clerk from the Admin team win this award. With her commitments to offering the best possible service to our customers, along with supporting and guiding colleagues across all departments – this was a commendable win!

Adam Baird also won the top spot in the individual department awards! Working as one of the engineers, with his consistently good installation practices along with a super ‘can do’ attitude and willingness to go the extra mile.

Investing in our staff means we are investing in our customers and the service we provide.

Train at Keybury – Academy is on the right track

But, don’t take our word for it…

“Many thanks for your kind advice this morning. I’m always grateful for the excellent service you have provided over the years at Keybury.” – May 2017

“I would like to say what an excellent service we received on the fitting of our house alarm on the 24.03.17. The two gentleman, were very friendly, polite and very respectful of our home and privacy. They provided a very professional service and had patience when carrying out the demo at the end of the day. Because of the service and great Customer Service we have received I will be sure to recommend you to my fellow colleague’s, family and friends.” – April 2017

 Customer phoned to say that she has had some lovely engineers in the past but never had any as polite, well mannered, charming and courteous as Jarlath.  She was really pleased by the way he knocked on the door before he entered a room and the way he got on with his job.” – April 2017

 “My colleague reported to me that your lads were very neat and tidy in their work. They were exemplary with their general standards and were extremely careful with our stock. It’s not easy working around £250,000 worth of shiny pianos when you are a tradesman but they pulled it off. No damage, no problems. Finally, they completed the final set up at about 7.30 tonight and really saved the day. We were all tired including me! I would have no hesitation in recommending Keybury to anyone including the most discerning of members of the public.” – April 2017

“Customer rang to compliment staff on the service visit. Advised that these two young men were more than helpful and were very clean.  She was pleasantly surprised when the engineers covered their shoes whilst carrying out the service visit.” – March 2017

 “Customer phoned to say thank you for the wonderful work that was done on the alarm, the engineers were efficient, polite and very speedy. The alarm is wonderful and easy to use.” – March 2017

Train at Keybury – Academy is on the right track

For more information on our systems, or how you can improve an existing system, contact our sales team through our contact page or by giving the office a call on 01535 66 11 97.

 

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